Browse our most frequently asked questions list below to learn everything you need to know!

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

(Rain Policy)

Within 48 hours before the rental, if the weather is showing a high percentage of rain, the renter may reschedule the rental. The renter is eligible for a rain-check up to two months after your scheduled date, based upon availability. The renter may also opt to receive a partial refund up to 70% of the rental price.

Pop Up Palooza defines inclement weather as, and reserves the right to request rescheduling under these circumstances that may make the rental unsafe for you and the equipment: 

 
A forecast of significant rainfall during the rental period
A forecast of greater than 15 mph
A forecast of below 40 degrees at any point during the rental period 

If Pop up Palooza cancel the rental due to inclement weather, the renter can schedule a rain check, and utilize the rain check within sixty days of the original date, or the renter can receive a partial refund up to 70% of the rental price. 

If the renter decides to rent during inclement weather, Pop Up Palooza has the right to charge the renter, if the unit becomes waterlogged due to rain, during the renter’s rental time or Pop Up Palooza delivery route for that date. 

 

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. 

An additional water hose must be provided by the Customer (no less than 25ft), if a water unit is selected. 

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Due to the weight of sandbags, and additional fee is incurred per sandbag. 

Please ensure that there is easy access to the area where the inflatable will be setup. Pop Up Palooza will charge the renter an additional fee if the inflatable has to be pulled up a slope. Majority of our units weigh more than 250 pounds and requires leveled ground for easy mobility. 

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.